Shipping Policy

Upon receipt of your order, we will send an order confirmation email. The first email will contain your invoice and the second email will contain a download link for your products, as well as the licence keys you’ve purchased.

Please note that product delivery is done by email. If you have not received any of the above-mentioned emails, please contact us at support@evinato.com. Once your payment is received, we will send you an order confirmation email. Invoices will be dispatched within 10 minutes, and your order will be fulfilled and the products allocated within 6 hours. If you encounter any difficulties viewing or downloading your purchased product, please contact us at support@evinato.com or via LiveChat. For any other queries, please refer to our FAQs section.

Delivery Issue

What can I do if I can’t find my delivery in my email?

1. Check Your Spam/Junk Folder:
   Please check your spam or junk folder in case the email didn’t arrive in your inbox.

2. Confirm Payment Completion:
   Ensure that your payment was successfully completed.

3. Watch for Additional Communication:
   If we require more information or if something doesn’t match your order, we will contact you via email.

4. Verify Email Address and Contact Us:
   If you still haven’t received any email, please ensure your email address is correct and contact us at support@evinato.com.